If your Arlo device won't connect to Wi-Fi  +1-888-255-8018, it can be a frustrating experience, but it's usually something that can be resolved with some troubleshooting steps. Below is a comprehensive guide to help you identify and fix the issue.

1. Check the Basics

• Power Supply: Ensure that your Arlo device is properly powered. If it's battery-operated, check that the batteries are charged. If it's plugged in, make sure the power cable is securely connected.
• Wi-Fi Availability: Verify that your Wi-Fi network is up and running. Check if other devices can connect to the Wi-Fi. If not, reset your router.

2. Check Wi-Fi Network Settings

• 2.4 GHz Band: Arlo devices typically connect to the 2.4 GHz band, not the 5 GHz band. Ensure your router’s 2.4 GHz network is enabled.
• SSID Broadcast: Make sure your Wi-Fi network’s SSID (network name) is broadcasting. Hidden networks can sometimes cause connection issues.
• Wi-Fi Password: Double-check that you’re entering the correct Wi-Fi password. Incorrect passwords are a common reason for connection failures.

3. Distance from Router

• Signal Strength: Ensure that your Arlo device is within range of your Wi-Fi router. If it’s too far, the signal may be too weak to establish a connection.
• Interference: Wi-Fi signals can be disrupted by walls, metal objects, and other electronic devices. Try moving your Arlo device closer to the router or adjusting the placement to reduce interference.

4. Restart and Reset Devices

• Restart Arlo Device: Power cycle your Arlo device by turning it off and then on again. This can sometimes resolve connectivity issues.
• Restart Router: Reboot your router by unplugging it for about 30 seconds and then plugging it back in.
• Reset Arlo Device: If restarting doesn’t work, try resetting your Arlo device to its factory settings. This is usually done by holding down a reset button on the device for about 10 seconds. Be aware that you will need to set up the device again after a factory reset.

5. Firmware and App Updates

• Arlo Firmware: Ensure that your Arlo device’s firmware is up to date. You can check for updates through the Arlo app.
• Arlo App: Make sure your Arlo app is updated to the latest version. Sometimes, connectivity issues can be resolved with an app update.

6. Advanced Router Settings

• DHCP Settings: Ensure that your router’s DHCP server is enabled. Arlo devices rely on DHCP to obtain an IP address.
• Firewall Settings: Check your router’s firewall settings. If it’s too strict, it might block the Arlo device from connecting. You may need to create an exception or lower the firewall level temporarily.
• MAC Filtering: If your router uses MAC address filtering, ensure that your Arlo device’s MAC address is whitelisted.
• Bandwidth Allocation: Some routers allow you to allocate bandwidth to specific devices. Ensure your Arlo device is getting sufficient bandwidth.

7. Use the Arlo App’s Troubleshooting Tools

• Connectivity Test: The Arlo app often has built-in tools to test and troubleshoot connectivity issues. Use these to diagnose the problem.
• Re-pairing Device: Sometimes re-pairing the Arlo device with your Wi-Fi network through the app can solve the issue.

8. Check for Service Outages

• Arlo Service Status: Sometimes, the issue might not be with your device or network but with Arlo’s services. Check the Arlo website or forums for any reported outages.

9. Different Network

• Try a Different Wi-Fi Network: If possible, try connecting your Arlo device to a different Wi-Fi network. This can help determine if the issue is with your home network or the device itself.
• Use a Mobile Hotspot: You can also try connecting the Arlo device to a mobile hotspot to see if it connects successfully. If it does, the problem might be with your home Wi-Fi.

10. Use Ethernet Cable

• Wired Connection: If your Arlo device supports it, try connecting it to your router with an Ethernet cable. If it connects successfully via Ethernet, this indicates a problem with the Wi-Fi settings or signal.

11. Check Internet Connection

• ISP Issues: Sometimes, the problem might not be with your Wi-Fi but with your internet service provider (ISP). If your internet is down or unstable, your Arlo device won’t be able to connect.

12. Contact Support

• Arlo Support: If none of the above steps work, it may be time to contact Arlo support. They can provide more advanced troubleshooting steps or determine if your device needs repair or replacement.

13. Check Router Compatibility

• Router Specifications: Ensure that your router is compatible with Arlo devices. Some older or less common routers might not work well with modern smart home devices.
• Router Firmware: Just like your Arlo device, your router may need a firmware update. Check with your router’s manufacturer for updates.

14. Inspect for Physical Damage

• Device Inspection: Check your Arlo device for any visible signs of damage. If it has been dropped, exposed to water, or otherwise damaged, this could explain the connectivity issue.
• Cables and Ports: If your Arlo device uses a cable to connect to power or Ethernet, inspect these cables and ports for damage or wear.

15. Factory Reset and Reconfiguration

• Factory Reset: As a last resort, perform a factory reset on both your Arlo device and your router. This will clear all settings and should only be done if you’re unable to connect after trying everything else.
• Reconfigure Network: After resetting, you’ll need to reconfigure your network settings on the router and set up your Arlo device again from scratch.

16. Environmental Factors

• Weather Conditions: If your Arlo device is installed outdoors, extreme weather conditions such as heavy rain, snow, or very cold temperatures could be affecting its ability to connect.
• Sunlight and Heat: Direct sunlight or excessive heat can also cause issues. Ensure your device is not overheating or exposed to harsh environmental conditions.

17. Wi-Fi Extenders and Mesh Networks

• Wi-Fi Extenders: If you’re using a Wi-Fi extender, ensure it’s working correctly and that the Arlo device is connected to the correct network.
• Mesh Networks: For those with a mesh network, make sure the Arlo device is connecting to the correct node. Sometimes, devices can connect to a weaker node, causing connectivity issues.

18. Interference from Other Devices

• Other Wireless Devices: Devices like microwaves, baby monitors, and cordless phones can interfere with Wi-Fi signals. Try turning off these devices to see if it resolves the issue.
• Bluetooth Devices: Bluetooth can also cause interference. If you have Bluetooth devices near your Arlo, try turning them off to see if it helps.

19. Network Congestion

• Too Many Devices: If you have many devices connected to your Wi-Fi network, it could be causing congestion, leading to connectivity issues for your Arlo device.
• Bandwidth-Hogging Applications: Streaming, gaming, or large downloads can also impact the performance of your Wi-Fi network. Try pausing these activities to see if it improves connectivity.

20. Arlo Base Station Issues

• Base Station Connection: If your Arlo camera connects through a base station, ensure the base station is properly connected to the internet and powered on.
• Base Station Reset: Sometimes resetting the base station can resolve connectivity issues. Follow the manufacturer’s instructions for a proper reset.

Conclusion

Troubleshooting an Arlo device that won’t connect to Wi-Fi requires a systematic approach. Start with the basic checks like power and Wi-Fi availability, then move on to more advanced steps like resetting devices and checking router settings. By following these steps, you should be able to resolve most connectivity issues and get your Arlo device back online.

If after trying everything, your device still won’t connect, there may be a hardware issue that requires professional repair or replacement. Always ensure your network and devices are up to date and in good condition to prevent future connectivity problems.